FAQ

1. What sizes do you offer? At Twistloom, we believe in inclusivity! We offer sizes ranging from XS to 5XL to ensure that every woman can find stylish, comfortable clothing. To find your perfect fit, be sure to check our Size Guide on each product page.

2. How do I know which size to choose? We understand that choosing the right size can be tricky! For each product, we provide a detailed Size Chart with measurements. If you're unsure, our customer support team is here to help you find the best fit. Don’t hesitate to reach out!

3. What is your return/exchange policy? We want you to love your Twistloom pieces! If you're not 100% satisfied, we offer 30-day returns on all unworn and unwashed items in their original condition. Please visit our Returns & Exchanges page for full instructions, or contact our customer support team at [support@twistloom.com] if you need assistance.

4. How long will it take for my order to arrive? Once your order is processed (within 1-3 business days), delivery times depend on the shipping method you choose:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days.

For international orders, delivery times may vary, and you will receive a tracking number once your order ships.

5. Do you ship internationally? Yes! Twistloom proudly ships internationally to countries like Canada, the UK, Australia, and select European destinations. Please note that customs fees, taxes, and duties may apply and are the responsibility of the customer.

6. How can I track my order? After your order has shipped, you'll receive a confirmation email with your tracking number. You can track your package through the carrier's website to stay updated on its journey to you.

7. How do I care for my Twistloom items? To keep your Twistloom pieces looking fresh and fabulous, always follow the care instructions on the label. Most items are machine washable, but for delicate fabrics, we recommend hand washing or dry cleaning. For specific care instructions, please refer to the garment’s tag.

8. Do you offer gift cards? Yes! Twistloom gift cards are a great way to share the love. You can purchase a gift card in various amounts directly from our Gift Cards page.

9. Can I change or cancel my order? Once an order is placed, we process it quickly to ensure fast shipping. Unfortunately, we're unable to make changes or cancel an order once it has been confirmed. If you need assistance, please reach out to us immediately after placing your order, and we'll do our best to assist.

10. How do I contact customer support? Have a question or need help? Our customer service team is here for you! You can reach us at [support@twistloom.com] or via our contact form on the website. We’re available Monday to Friday from 9 AM to 6 PM EST.

11. Do you have a physical store? At the moment, Twistloom is an exclusively online brand. We’re working hard to expand our presence and may offer pop-up shops or events in the future. Stay connected with us on social media for updates on any upcoming events!

12. How can I stay updated on new arrivals and promotions? To stay in the loop with the latest collections, exclusive offers, and style tips, be sure to sign up for our newsletter at the bottom of the homepage or follow us on Instagram, Facebook, and Twitter.